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Navigation: Home > About OMIT > Refunds, Returns and Repairs
Refunds, Returns and Repairs
   
Refunding a Purchase
If you are dissatisfied with your purchase and wish to return it, we will accept it for refund, if all conditions are met where applicable:
- A refund will only be issued on products if said product is properly RMA'd and returned to OMIT within 15 days from date received by customer
- Custom Desktop PCs
- Custom Desktop PCs are defined as any system built by OMIT, excluding notebooks or upgrade kits, sold under the brands "Titan" or "GranIT". Custom Desktop PCs are eligible only for credit or merchandise exchange less the currently posted restocking fee.
Custom Notebook PCs
- Custom Notebook PCs are defined as any notebook system built by OMIT sold under the brand "Tytannia". As part of our well-regarded customer services, we are pleased to work with you to provide a quotation detailing a system that meets your needs. This level of investigation helps ensure that the system will be a perfect fit before you make a purchase. These systems are crafted for you by you. Consequently, Custom Notebook PCs are ineligible for credit, refund or merchandise exchange.
Hardware Products
- Computer products will only be accepted if returned in its original packaging and state. Systems that have been abused, or treated beyond its normal operational constrains, will be refused and returned to the customer.
Software Products
- Retail software (software sold in a box without a requirement to buy hardware) will be refunded, if returned unopened and in a resellable condition, less the currently posted restocking fee.
- Due to copyright laws, OEM software (software sold with hardware) and opened software will not be refunded. However, if your software product is defective, we can exchange it for another of the same title.
- All products that are returned must include a copy of the purchase order/invoice and approved RMA form.
- Freight charges on returned items must be prepaid by the customer; we do not accept C.O.D. deliveries. Please note, the cost for shipping is refunded only when the return is the result of an error on our part.
- A re-stocking charge of 15% of the purchase price of the returned item(s) will apply to systems, hardware equipment or components that are returned non-defective and in resellable condition, and software that is unopened and in resellable condition.
- Refund will be less any shipping paid on the original order.
- It is recommended that you use a shipper that provides shipment tracking, as OMIT is not responsible for lost return shipments.
If the above conditions are not met, refund for purchase will not be considered. The customer has the option at such time to return the subject product for either repair, in the case of hardware, or replacement. Repair or replacement is at the discretion of OMIT. See our Repair Policy for more information.
If you contact our Customer Support department a support representative will give you a RMA (Return Merchandise Authorization) number and instructions on how to return the product(s).
You should then carefully pack the computer and/or peripheral in its original packaging, and write the RMA number clearly on the top of the box(es) to expedite your refund.
Sending a Product Back for Repairs
If you have contacted our Customer Support department and submitted a RMA form, you will receive a RMA (Return Merchandise Authorization) number and instructions on how to return the unit.
If it is determined that the subject unit is not covered by warranty, you will be advised of the estimated repair charges and process when you receive the RMA number.
Important!...
When it comes time to return the system:
- Back up your data! While your computer is being repaired, the hard drive may be reformatted or replaced.
- Remove all removable components not being repaired. OMIT cannot be held responsible for returning or ensuring the safety of peripheral components such as:
- AC power cords
- CDs or DVDs in the drive
- Floppy disks in the floppy drive
- Cables attached to the rear of the tower
- Carefully pack the computer in the original, or other equivalent, substantial packaging. Freight must be sent prepaid.
- Write the RMA number clearly on the top of the box(es) to expedite repair.
If it is a Hardware Problem
Customers have the choice of dropping the machine off, or shipping the machine in. Prior to returning product(s) to OMIT for warranty service, you must obtain a Return Merchandise Authorization (RMA) number by contacting OMIT. All RMA numbers expire after two (2) weeks or ten (10) business days. An original invoice will be required as proof of purchase.
You must ship the product to OMIT (or OMIT Canada for product purchases within Canada) in the original packaging, prepaid and insured by you, with the RMA number clearly identified on the packaging. The product will be returned freight prepaid by OMIT. In the event of product loss or damage during shipping, the customer is responsible for insurance both ways.
In the event the customer wishes the machine to be returned with insurance, a money order made payable to OMIT for the amount of your courier's insurance charges must be included when shipping the product to OMIT. If no money order is received with the shipment, the customer agrees to waive their right for insurance, and herein accepts any responsibility for any product loss or damage during shipping.
If it is a Software Problem
OMIT warrants to you that any software installed by us will not fail to execute its programming instructions after the date of purchase, for the period specified in the manufacturer warranty sheet included with your software packages, due to defects in material and workmanship when properly installed and used.
Problems related to software are not covered by OMIT unless such software was manufactured by OMIT itself, wherein, such software will be bound by its own warranty agreement. Please refer to your software manufacturer for assistance. In many cases, your software should come with a manual, or "README" file that will assist you in troubleshooting your problems. Any software loss or corruption is not the responsibility of OMIT.
OMIT only warrants factory-installed components. Correction of customer-installed software is not covered by the product warranty. A fee will be levied for virus removal or a problem diagnosed as caused by software. Any or all files that are damaged by a virus or lost at this time become the owner's responsibility. It is recommended that all data files be backed up before the machine is shipped.
Chargeable Service
Non Warranty coverage Bench and On-Site Charges are set from time to time by OMIT and are subject to change without notice. Component charges are extra and will be based upon current market prices. Any Technical Support regarding networking issues or support after expiration of the product warranty will be charged. Please read your warranty, included in the System Guide, carefully.
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